Vacation Rental Information
Your Outer Banks Vacation Home
We pride ourselves on maintaining the highest standards in every home. Standard features in all our homes are central ac/heat, washer/dryer, refrigerator, range, dishwasher, microwave, coffee maker, toaster and other features of a fully equipped kitchen, including cookware, dishes, etc. Also included are televisions, pillows, blankets, all bed linens and towels, excluding beach towels. Please remember that the homes are individually owned so additional contents and furnishings reflect the desires of the homeowner. Village Realty will make every effort to supply or repair any advertised items. Unless otherwise specified, all grills should be used with caution, away from the house and decks. Village Realty welcomes all vacationing families and responsible groups but our contractual agreements with our homeowners do NOT allow high school or college groups.
All Linens & Towels are Provided in All of Our Homes. Beds are Already Made when You Arrive!
Beds are made in all our homes prior to your arrival. Pillows are included. Bath towels and face cloths (one for each person the home accommodates). A start up kit of paper towels, kitchen and bath products are also included. The home will be cleaned prior to your arrival and again upon departure. Please remove all personal belongings; lock all doors and windows and turn your keys in to the office by 10 AM on check-out day. Village Realty will clean the house on departure day.
Visa, MasterCard, Discover and checks are accepted for initial 50% payment. All monies must be in US funds. The balance of your charges are due in our office NO LATER than 45 days prior to arrival. Reservations with unpaid balances within forty-five (45) days of arrival may be subject to cancellation without refund. Reservations made within 45 days of arrival require payment in full. NO PERSONAL CHECKS CAN BE ACCEPTED. Certified checks, MasterCard and Visa are accepted. Note that if your arrival date is less than 45 days out, payment by credit card or certified funds is due at the time of booking. No personal checks are accepted at check-in. Please review all information sent to you carefully and call us with any questions.
The tax rate for North Carolina is 6.75%. County taxes are 6% for both Dare and Currituck counties (12.75% combined taxes.) Taxes are subject to change without notice. A $20 service charge is required for all returned checks. All funds will be placed in an interest bearing account at TOWNEBANK, 2 Juniper Trail, Southern Shores, NC 27949, on which the interest shall accrue to the benefit of Village Realty.
A Security Deposit may be required at Agent’s discretion. Tenant is responsible for damage caused by willful negligence and/or damage by pet(s). If a security deposit is required, the amount varies by property. The house should be left broom clean and damage free. If required, the security deposit must be paid in your final payment and by check (no credit cards, please). If the home is left damage-free, the security deposit will be returned 45 days from check-out. You will be notified by mail of any itemized damage charges and the total will be deducted from your security deposit.
Travel Protection Insurance
Travel Insurance is available to cover hurricane evacuations, family emergencies such as illness or death in the family. We strongly urge you to purchase this insurance when considering your Outer Banks vacation. NO REFUNDS WILL BE MADE FOR HURRICANE EVACUATIONS WITHOUT TRIP CANCELLATION INSURANCE. Please visit our Travel Protection Insurance page for further information.
If you must cancel your reservation after making payments, we will do our best to re-rent your vacation home for the time period you have reserved. If re-rented, monies will be refunded . If the unit is not re-rented, all monies paid will be forfeited. All cancellation requests must be in writing by the leaseholder (email or fax is fine) and signed by the lease holder of the reservation. Trip insurance is not refundable.
Hurricane Information - Re-Entry Procedures after a hurricane has passed
Both counties use the following four Re-Entry Stages:
Priority One: Essential personnel identified by special permit
Priority Two: Permanent residents. Non-resident employees of critical businesses.
Priority Three: Non-resident property owners. Non-resident employees of non-critical businesses.
Priority Four: General public, including visitors.
For Dare County (Duck, Southern Shores, Kitty Hawk, Kill Devil Hills, Nags Head, Manteo and Cape Hatteras): Dare County Control Group: 252-475-5655, darecountyem.com
For Currituck County (all of Corolla, from Pine Island to Villages at Ocean Hill and 4WD area): Currituck Emergency Management 252-232-2115; Storm Hotline: 252-232-6010; website
Check-In / Check-Out Information
Check-in time is 4:00 PM on your arrival date and check-out is 10:00 AM on your departure date. Please plan your travel accordingly. We make every effort to have all our homes ready by 4:00 PM but we cannot guarantee this due to unforeseen circumstances. Please do not buy groceries prior to checking in to your home and please do not go to the home before you are given the keys or code. Our maintenance staff may have to complete some repairs or routine maintenance, the pool and/or hot tub will need to be serviced (if an amenity at the home) and the home must be cleaned and inspected prior to your arrival. All this must take place in a very short time and we appreciate your patience and understanding as we get your vacation home ready for your arrival.
For homes with keys, please check in at the appropriate rental office. For homes in Kill Devil Hills and Nags Head, please go to our Nags Head office, located at 5301 South Croatan Hwy (US 158). For Corolla and Duck homes, check in and out at our Corolla office, which is located at 510 Old Stoney Road at the south entrance to The Currituck Club.
If you will be arriving after office hours (and your balance in paid in full), you will find your keys and directions to the house in the After Hours Check-In Box located right outside the front door of the correct check-in office. If you will be late please call if you have the opportunity, and let us know. If you have not paid in full, it is very important that you call us at least one day prior to check-in to make arrangements with us.
Private Pools and Hot Tubs
Private Pools usually open beginning in early May and close in mid October, depending on weather. Some vacation homes offer a heated pool during certain weeks. Pools are not heated unless otherwise indicated in the description for the home. Heated pools are heated in May and again from early September until mid October; exact dates may vary by year. If the home features a heated pool, this will be included in the description for the home. Heated pools will usually heat the pool to approx. 78-80 degrees. If the wind has been blowing for several days and/or if it has been unseasonably cool, the pool water may feel cooler than this. We cannot adjust the temperature of the pool; thermostats are set by the vendor for optimum performance. The heaters are turned off and heated pools are not available during the other seasons. All pools and hot tubs are chemically treated and serviced on your arrival day. Please take special care with the hot tub covers as they are only styrofoam with a vinyl cover and can break easily. The leaseholder is responsible for the supervision and appropriate use of the pools and hot tubs. They can be dangerous for children, pregnant women, and other people with sensitive skin or requiring medical attention. Each pool and/or hot tub is only for the occupants of that house.
Community Pool dates are governed by the Property Owners Association for each community on the Outer Banks. The dates these are open and closed do not necessarily correspond with the dates for the private pools at homes managed by Village Realty. Please refer to each home's community description for more information.
Many homes have a fireplace, either gas or wood burning. However, in some homes the fireplace may not be available for guest use. Fireplaces are available/open during the off season weeks only. If the home has a gas/propane fireplace we will make every effort to ensure that it is operational during your stay in the off season; however we cannot guarantee fireplace operations. If the propane runs out during your week please call our office so that we may call the appropriate vendor. The owner has contracted with a gas company regarding the servicing of the fireplace and response times may vary due to distance, number of service calls, etc. If the home has a wood burning fireplace, you are usually able to purchase wood burning logs at the local grocery store. If you are unsure of the operation of a fireplace or whether the flue is opened, please call our office before attempting to start a fire.
Pets are not allowed unless specifically listed in the home's description. Those homes that do allow pets are limited to two domestic housebroken dogs or cats unless otherwise noted. A NON-REFUNDABLE pet fee is required in addition to the refundable security deposit. We are not able to make exceptions with NON-PET homes. Please respect this rule as your security deposit will be held if a pet is housed in a non-pet home. Many guests are highly allergic to pets and choose specific homes because they do not allow pets; many of the homeowners also have severe allergies to pets of any kind. If you are not sure whether the home you have chosen allows pets, please call our office. We are also happy to recommend local boarding facilities for your pet. Click here to read more on bringing your pet to the Outer Banks.
Construction on the Outer Banks
The Outer Banks is a growing area with new construction, most of which is completed prior to the summer months. If you are renting close to construction, please be tolerant. No refunds or moves can be made.
Advance Reservations Policy
You have first choice to rent the same vacation home and week next year! Just call us the day of your departure to reserve. If you choose not to take advantage of this advance reservation privilege, the week and home you had will be open for rent to the general public on a first-come basis. If you would like a different home or week than the one you had this year, that home will be available if this year's guest doesn't reserve it. This option is available through the day of check out, so don’t delay!
Lost and Found
If you forget something, call Village Realty as soon as possible. We will make every effort to find the lost items and return them to you. However, we cannot be responsible for items left behind. If unclaimed within 30 days, items are donated to a local charity.
We are happy to receive mail, packages, or faxes during office hours. Please let us know if you are expecting a delivery. It is also helpful if the sender includes the house number (the property ID, e.g. CC111) along with the name of the leaseholder and the recipient so we will know who to call. We cannot deliver mail, packages or faxes so please stop by the office during your stay if you are expecting something. There are computers and wireless internet access available at both our check-in locations. These are available for guest use at no charge during office hours, and the wireless works on the front porch of the Nags Head office any time.
Partial Week Stays
Village Realty welcomes guests for partial week stays of at least 3 nights. We can generally only reserve these for you within two weeks of your arrival date. Not all homes allow partial stays, so please search the website or call our office to reserve. Payment must be made by credit card or certified funds for partial stays. Note that if your arrival date is less than 45 days out, immediate payment by credit card or certified funds is due. These partial week stays may not be booked online so please call our office.
All of our Outer Banks vacation homes offer high-speed wireless Internet access. We make every effort to ensure internet access is working properly. However localized or area-wide outages can sometimes occur, and these are beyond our control. We are happy to offer internet access at our check-in offices during these times, or to suggest other short-term options. We ask you to please use the internet service responsibly, as you would in your own home, and ensure all members of your party do so as well.
We thank you, and hope you enjoy your visit to the Outer Banks of North Carolina.