La Tortuga

This was one of the best homes with what we wanted. The only downside to this was there was 5 couples and only 4 master suites with baths. The house was exactly what we were wanting since none of us had ever been to NC before. We were friends that had moved all over the US and wanted to reunite. We plan on doing this next year, just can't make any commitments at this time till we get closer to next year. We did have an issue of the house not being ready at 4 PM, there was no free standing ice machine that was indicated on the website. We were left with no start up soap or tp. We called and they did bring some over to us. We bought ice and was suppose to take our receipts to the office before we left, they were not open when we left that morning. We stopped in the office in the middle of our stay just to check out to see if they had any other houses like this one in another town that we might stay. She gave me some homes to look at but none was as good as this one. We liked the idea of all the bedrooms on floors 2 and 3 had their own private doors to go out onto the balcony. The kitchen being on the 3rd floor was a little more exercise then most of us wanted. Bringing the food & supplies up those 3 flights of stairs will definitely get your heart a going. I don't know how many times up and down I went, but I can tell you my legs felt the pain.

This homes accommodations are great. We had a good week with no major issues. The kids loved the pool. My only request would be to have a sweeper available, especially with small children. WiFi is average ~ probably not enough bandwidth.

I only have one complaint and unfortunately with the prevalence of mobile devices and how integral technology has become in our daily lives, this should be a priority for management to address. The wi-fi connectivity is atrocious. Everyone here has had issues connecting and staying connected to it. It seems like Apple products (iOS devices and MacBooks) have the most problems, but some of the other people here with Android devices also had issues. The problem seems to stem from the method of logging into the router, however multiple times I just wasn't able to connect to it at all. The method of leaving the network unsecured and having a login window pop-up seems to be causing the issue. What usually happens is after someone connects for the first time, the network works great. Then after some time of inactivity or going out of range, the device will connect to the network but will have no internet access. The pop-up login window also will not reappear. I've found that I have to enter the router's IP address

Couple of issues...A call was placed on Monday in reference to getting help on controlling the heat to the pool. We held for 10-15 minutes..finally left v-mail. Sometime later we received a call back and they forwarded us to the pool people. We left a v-mail...NO CALLBACK ever came from the pool people, we figured it out ourselves. Also, might want to check, but there was one roach found on the 3rd floor close to the kitchen....no other issues. thanks

Thank you,
Christine Sawyer
Village Realty Operations Manager