La Tortuga

I only have one complaint and unfortunately with the prevalence of mobile devices and how integral technology has become in our daily lives, this should be a priority for management to address. The wi-fi connectivity is atrocious. Everyone here has had issues connecting and staying connected to it. It seems like Apple products (iOS devices and MacBooks) have the most problems, but some of the other people here with Android devices also had issues. The problem seems to stem from the method of logging into the router, however multiple times I just wasn't able to connect to it at all. The method of leaving the network unsecured and having a login window pop-up seems to be causing the issue. What usually happens is after someone connects for the first time, the network works great. Then after some time of inactivity or going out of range, the device will connect to the network but will have no internet access. The pop-up login window also will not reappear. I've found that I have to enter the router's IP address

Property Manager Response:Thank you Andrew for your feedback from your recent stay at La Tortuga. We have confirmed with our Maintenance department that there are no issues with the internet, and the Wi Fi connectivity is functioning as expected. In review of your reservation history, it does not appear as if any of your concerns were reported to our office during your time with us. Please always feel free to call us directly while you are here, so that we may provide assistance in improving the quality of your stay. It sounds like over all you and your group enjoyed your vacation, and we look forward to welcoming you back for another great year.

Couple of issues...A call was placed on Monday in reference to getting help on controlling the heat to the pool. We held for 10-15 minutes..finally left v-mail. Sometime later we received a call back and they forwarded us to the pool people. We left a v-mail...NO CALLBACK ever came from the pool people, we figured it out ourselves. Also, might want to check, but there was one roach found on the 3rd floor close to the kitchen....no other issues. thanks

Property Manager Response: I am so sorry that you did not receive a call back from anyone from the Pool and Spa department, I will address this with them. I have scheduled pest control for the house. Thank you for submitting your response.

Thank you, Christine Sawyer Village Realty Operations Manager