La Tortuga

This homes accommodations are great. We had a good week with no major issues. The kids loved the pool. My only request would be to have a sweeper available, especially with small children. WiFi is average ~ probably not enough bandwidth.

I only have one complaint and unfortunately with the prevalence of mobile devices and how integral technology has become in our daily lives, this should be a priority for management to address. The wi-fi connectivity is atrocious. Everyone here has had issues connecting and staying connected to it. It seems like Apple products (iOS devices and MacBooks) have the most problems, but some of the other people here with Android devices also had issues. The problem seems to stem from the method of logging into the router, however multiple times I just wasn't able to connect to it at all. The method of leaving the network unsecured and having a login window pop-up seems to be causing the issue. What usually happens is after someone connects for the first time, the network works great. Then after some time of inactivity or going out of range, the device will connect to the network but will have no internet access. The pop-up login window also will not reappear. I've found that I have to enter the router's IP address

Couple of issues...A call was placed on Monday in reference to getting help on controlling the heat to the pool. We held for 10-15 minutes..finally left v-mail. Sometime later we received a call back and they forwarded us to the pool people. We left a v-mail...NO CALLBACK ever came from the pool people, we figured it out ourselves. Also, might want to check, but there was one roach found on the 3rd floor close to the kitchen....no other issues. thanks

Thank you,
Christine Sawyer
Village Realty Operations Manager