Footloose & Fab

When we arrived the house did not appear to have been cleaned at all other than the beds being made. There were trash cans full of trash, sand, hair, and sticky stuff all over one of the dressers, and one of the bathroom floors was filthy and covered in a brown substance. I made an immediate call to the after hours service and cleaners were sent out to rectify the situation. It looked much better after they left. There are boards on the deck that are completely loose which is not safe at all for small children. The pool has 3 out of 5 chairs that are broken and not use able. The TV in the master bathroom and the rec room appears to not have cable connected to it. We have stayed in this home for years because it was always so clean and well maintained. I was very disappointed to see the current cleanliness state when we arrived as well as the maintenance issues that need to be addressed. I hope that this home is restored to it's once clean and well maintained state.

Property Manager Response: Thank you for letting us know about the issues that you encountered while here. I am glad we were able to come out and take care of the cleaning for you. I do not see where you called to notify us of the deck boards, chairs and TV but I will have someone go out to take care of these items. Thank you again and I am sorry this happened during your stay, please do know that we will take care of these items and hope to see you again!

Thank you, Christine Sawyer Village Realty Operations Manager