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Village Realty Invests in Cutting-Edge Property Management Technology

Village Realty is at the forefront of the vacation rental industry. The first on the Outer Banks to integrate V12.NET, Village Realty, a locally owned company, plans to offer an even better experience to their customers through the transition to this web-based software.

In June 2014, Village Realty assembled a team of staff members to plan, process and manage the changeover from their long-used reservations system to V12.NET, the most advanced, comprehensive program available in property management. The implementation team worked together to analyze every corner of the business so that all aspects of the company were taken into consideration, ensuring a smooth transition. On-site training was provided to employees, helping them become proficient with the program so that when V12.NET went live in October 2014, they were very well prepared. The scheduling of the launch provides the company with ample time to become experts with the program before the 2015 rental season begins. The software switch promises to improve the accuracy of information sharing within the company, which will ultimately result in an improved
experience for guests and homeowners.

“We had been using the old DOS-based software since our doors opened in 1993,” explained Jenny Myatt, Village Realty’s director of marketing. “It required many outside applications which allowed too much room for error. It had become very inefficient by today’s standards and it was definitely time for an update.”

V12.NET is a web-based software that can be used anywhere there is an internet connection. This flexible, open access will enable separate departments to enter their reports within a centralized database, making information up-to-date and exact. In addition to improved data accuracy, there will also be much less paperwork required, optimizing efficiency at all stages of the rental process. The technology upgrade will also benefit homeowners eminently by offering comprehensive, intuitive analysis and detailed business reporting at their fingertips. The company has opted to invest in the maximum level of the software’s available packages, which encompasses all applicable interfaces, including credit card processing, packaging wizard, owner-link and keyless entry. “We are excited about the future flexibility and enhancements that this software will give our company and the ability to manage vacation homes more effectively,” adds Myatt.

Village Realty manages more than 500 Outer Banks vacation homes and is known for extraordinary customer service. There are two check-in offices: one in Nags Head and one in Corolla, NC, and both offer full service real estate services as well. Locally owned and managed, Village Realty has been in business for more than 20 years and was the first Outer Banks vacation rental company to provide bed linens and bath towels for every
stay. Many homes are pet friendly and disability friendly accommodations are also available, For more information, visit www.VillageRealtyOBX.com or call the main office at 855.397.2430.